Why now · Wharton, October 2026
Every company uses AI now. Few can show it is paying off. A lot of it is noise and wasted money.
28%of managers at large US companies report strongly positive returns on AI. 80% report some return.
15%say AI’s main job is better decisions. Yet 78% already use it to analyze data and support them.
17%let agents act without a person approving each step. Returns sag for everyone stuck in between.
11%say nobody is clearly accountable when an agent gets it wrong. No single owner reaches 30%.
That gap is the job Flow does. One clear call, the reason behind it, and a record of why. Before people act, and before agents act for them.
Source: “The Adaptive Advantage: Who’s Winning With AI and How,” Wharton Human-AI Research and GBK Collective, October 2026. Survey of about 1,400 employees at US companies with 1,000+ employees; figures shown are from managers and above.